Skip to main content
Children's Hearing Scotland
Community Hub Login
Menu
Community Hub Login
Volunteer with us
How to apply
Start your application
Volunteering in your area
Ayrshire
Central
Glasgow
Grampian and Northern Isles
Highland, Moray & Eilean Siar
Lanarkshire, Dumfries and Galloway
North Strathclyde
South East
Tayside and Fife
FAQs
How we support volunteers
How we train volunteers
Being a supportive employer
Take our volunteer quiz
Children and young people
Attending a hearing
Our model of participation
Language in the hearing room
Children’s participation and rights strategy
Meet the participation team
Experts by Experience
CHS Promise Programme
#KeepThePromise
Trauma Responsive Practice
Upholding and promoting siblings rights
UNCRC
Participation, Engagement and Consultation
Hearing Re-Design
Latest
July 2022
September 2022
November 2022
February 2023
Final update
Corporate parenting
What We Do
Vision
The Children's Hearings System
Meet the team
Our Board
Working with us
Staff vacancies
Latest news
Resources
Reports and Planning
Public Services Reform Statement 2024-25
People & Culture Strategy 2024-2027
CHS Framework Document 2024
Feedback Loop 2023-2024
Children’s Participation and Rights Strategy 2024
Annual Report and Accounts 2023-24
Impact Report 2023-24
Quality Strategy 2024-27
Strategic Outlook 2024-27
Business and Corporate Parenting Plan 2024-25
Biodiversity Report 2021-23
Public Services Reform Statement 2022-23
Annual Report and Accounts 2022-23
Impact Report 2022-23
Feedback Loop 2020-2023
Business and Corporate Parenting Plan 2023-24
Progressing Rights at Children's Hearings Scotland 2020 - 2023
Framework document
Children's Rights and Inclusion Report, December 2022
Business and Corporate Parenting Plan 2021-22
Public Services Reform Statement 2021
Progressing Rights at Children's Hearings Scotland 2017 - 2020 summary report
Progressing Rights at Children's Hearings Scotland 2017 - 2020
Biodiversity Duty Report 2018 - 2020
Annual Impact Report 2019-20
Annual Report and Accounts 2019-20
Children's Rights and Inclusion Strategy - Consultation
Corporate Plan 2018-21
Phase two consultation report to the Hearings System Working Group
Feedback Loop 2016-2020
Hearing System Working Group Issues List
HSWG response ideas Appendix 2
Annual Report and Accounts 2021-2022
Impact Report 2022
Equality, Diversity and Inclusion Strategy
Business Plan 2022 - 23
Learning Academy Annual Report 2021
Impact Report 2020-21
Children's Rights and Inclusion Strategy
Corporate Plan 2020-23
Business and Corporate Parenting Plan 2020-21
Annual Report and Accounts 2020-21
Business and Corporate Parenting Plan 2019-20
Business and Corporate Parenting Plan 2018-19
Annual Report and Accounts 2018-19
Annual Impact Report 2018-19
Public Services Reform Statement 2018
Business and Corporate Parenting Plan 2017-18
Annual Report and Accounts 2017-18
Annual Impact Report 2017-18
Annual Report and Accounts 2016-17
Annual Report and Accounts 2015-16
Annual Report and Accounts 2014-15
Annual Report and Accounts 2013-14
Hearings Operation
Privacy Statement for Independent Reports
Independent Report Writers: Practice Standards and Expectations
Children (Scotland) Act - CHS Learning Academy
Core policies for Children's Panel and ASTs
Recruitment, Selection and Recommendation
Jargon Buster
Complaints Handling Procedure
Area Support Team, SCRA Locality Operating Framework
National Standards
Competence Framework
ASTs: Functions, Roles and Responsibilities
Practice and Procedure Manual
Language in the Hearing Room
Consultations and Evidence
Response to Human Rights Bill For Scotland consultation
Healthcare Improvement Scotland consultation on Bairns’ Hoose (Barnahus) model
Response to Children’s Care and Justice Bill
Letter to Covid-19 Recovery Committee
Cross border placements of children and young people in residential care
Response to GIRFEC refresh – Practice Guidance
Response to National Care Service for Scotland consultation
Response to Raising The Age Of Referral
Response to the incorporation of UNCRC
Response to the Children (Scotland) Bill
Response to the Minimum Age of Criminal Responsibility
Consultation Statement on UNCRC Statutory Guidance
Response to the ‘Moving On’ From Care Into Adulthood consultation
Future of Foster Care Consultation Response
Response to Definition of Care Experienced consultation
Equality and Diversity
CHS Gender Representation on Public Boards
Gender Pay Gap Report 2024
Equality Impact Assessment Full Assessment Form
Equality Mainstreaming and Outcomes 2022 - 2023 Progress Report
Gender Pay Gap and Equal Pay Report 2022
Equality Mainstreaming and Outcomes 2020 - 2022 Progress Report
Equality Mainstreaming and Outcomes 2020-22
Gender Pay Gap and Equal Pay Report 2020
Equality Mainstreaming and Outcomes 2018-20
Equality Mainstreaming and Outcomes Progress Report 2018-20
Gender Pay Gap and Equal Pay Report 2018
Equality Mainstreaming and Outcomes Progress Report 2016-18
Equality Mainstreaming and Outcomes 2016-18
Equality Mainstreaming and Outcomes 2022 - 2024
Accessing information
Feedback and Complaints Reports
Feedback and Complaints Report 2023-24
July - September 2024
April - June 2024
January - March 2024
October - December 2023
July - September 2023
April - June 2023
Feedback and Complaints Report 2022-23
Volunteer
Volunteer with us
Children and young people
What We Do
Resources
Volunteer
Search
Search
Search
Home
Resources
Feedback and Complaints Reports
Feedback and Complaints Report 2023-24
IN THIS SECTION
Resources
Reports and Planning
Hearings Operation
Consultations and Evidence
Equality and Diversity
Accessing information
Feedback and Complaints Reports
Feedback and Complaints Report 2023-24
July - September 2024
April - June 2024
January - March 2024
October - December 2023
July - September 2023
April - June 2023
Feedback and Complaints Report 2022-23
Published
07 April 2025
Our annual feedback and complaints report for 2023-24.
Download Children's Hearings Scotland
